5 Things You Should Expect from your Air Conditioning Service Technician

Date: July 5, 2011 Author: cdoelle Comments: Leave a reply

When you call for an Air Conditioning Service Technician, there are certain expectations that the most professional providers will satisfy. These are especially true, since you are inviting this person into your home or business.

The Technician will:

  1. Have excellent customer skills – very simply, they must listen well; ask clear questions; and treat you with respect. This is particularly true when you call them and it’s 100 degrees outside, and you feel frustrated because this was the last thing you wanted to be thinking about that day.  The professional technician will respond with empathy to your situation.
  2. Present themselves, their uniforms, vehicle, and tools in a professional manner.
  3. Have excellent and systematic trouble-shooting skills. This is where the best companies have experienced technicians; and then apprentice their younger technicians systematically.  Today’s HVAC systems are “smarter” and more complicated than ever before; so having expert  knowledge goes a long way towards providing you top-quality service. Great companies will easily be able to provide references; and, if you check them out online, they have excellent recommendations on-line at places like Yelp and LinkedIn.
  4. Be familiar with the specific job requirements.
  5. Be available to complete the call.

The best Air Conditioning Service provider does much more than show up, read a manual, and attempt to fix your Air Conditioner. The provider will treat you, your house, your business, and your equipment like it is his own; so that you get back to being cool quickly and are elated with the service you receive!

At the Cool Dude AC, we not only provide top-tier service for all of your Air Conditioning and Heating needs in Houston, Sugar Land, Stafford, and Missouri City; we also offer the best guarantee you will find anywhere for parts AND labor. We are a family-owned, local company that treats our customers like family; while being big enough to service our customers in a timely manner. Clay Sheffield started The Cool Dude to provide people with the type of service and care HE would appreciate. For The Cool Dude, the ONLY acceptable customer satisfaction score is a 100! Call The Cool Dude Air Conditioning repair at (713) 773-2910.

What Should You Expect When You Call Your Air Conditioning Service Company

Date: June 27, 2011 Author: cdoelle Comments: Leave a reply

If it’s 100 degrees outside and your Air Conditioning system has decided to take its own summer vacation; what you want to know is that you can call someone who will make you a priority and get it fixed. It’s one thing for your neighbor to need a little refrigerant; it is another for your eggs to be boiling in the carton before you can put them in the refrigerator.

So, when you call for Air Conditioning repair service in Houston (or anywhere, really), you should expect that the customer care manager/dispatcher will:

  1. Clearly acknowledge your need for service;
  2. Re-state your issue, to show that they understand your problem;
  3. Act on your request in a timely manner (note that the best companies will prioritize you if you mention any physical concerns, such as pregnancy or the presence of seniors);
  4. Follow-up with you to verify resolution f the problem and satisfaction with the company’s response.

In order to ensure that your concern will be handled as efficiently as possible; have the following information easily accessible when you call:

  1. Contact Information;
  2. Your problem/need
  3. The Business/Home address, and location of equipment;
  4. Type and Age of Equipment;
  5. If you have a Maintenance Agreement;
  6. Medical/Age-related issues that may affect prioritization.

The best Air Conditioning Service providers will not only fix your problem; they will also treat you with great courtesy and help you get back to being cool and comfortable as quickly as possible!

At the Cool Dude AC, we not only provide top-tier service for all of your Air Conditioning and Heating needs in Houston, Sugar Land, Stafford, and Missouri City; we also offer the best guarantee you will find anywhere for parts AND labor. We are a family-owned, local company that treats our customers like family; while being big enough to service our customers in a timely manner. Clay Sheffield started The Cool Dude to provide people with the type of service and care HE would appreciate. For The Cool Dude, the ONLY acceptable customer satisfaction score is a 100! Call The Cool Dude Air Conditioning repair at (713) 773-2910.

How Do You Choose a Great Contractor for your Air Conditioning/Heating Needs?

Date: June 8, 2011 Author: cdoelle Comments: Leave a reply

Houston Summers are HOT. I probably did not need to tell you that. So one thing you MUST have is an Air Conditioner that runs efficiently and is properly maintained. If your AC ever breaks down, it is essential that you choose the right Houston AC Repair Company.

And, with so many contractors to choose from today, how do you find the perfect AC Company for you?!

In our over 10 years in business at The Cool Dude Air Conditioning Repair company in Houston, Missouri City, Sugar Land, and surrounding areas, we love to educate people. So these tips will help you find someone you can trust:

  • Ask the company for references. A reputable contractor will be able to easily provide several strong references for the type of work you’d like to engage his/her services.
  • If you are looking to replace your Air Conditioning System, check out their warranty policy. Do they guarantee BOTH parts AND labor for the warranty period?
  • Can the company accommodate your busy schedule? If you call their office, do you get a real person, or just some answering service?
  • Look for Licenses and Certifications. Do they have awards of excellence for reputable service?
  • Do they have special policies to prioritize elderly, pregnant, and handicapped customers? Especially in Houston, this shows that the company TRULY CARES about you as a person.
  • Have they developed a reputation for HONESTY and Integrity, only recommending products and/or services that are in your best interest?

Establish a relationship with your Air Conditioning Repair Company and entrust your equipment to his care. There’s definitely something to be said about being on a first name basis with the owner of a company that is small enough to know you, and large enough to handle your needs.

At the Cool Dude AC, we not only provide top-tier service for all of your AC and Heating needs, but we also offer the best guarantee you will find anywhere for parts AND labor. We are a family-owned, local company that treats our customers like family; while being big enough to service our customers in a timely manner. Clay Sheffield started The Cool Dude to provide people with the type of service and care HE would appreciate. For The Cool Dude, the ONLY acceptable customer satisfaction score is a 100! Call The Cool Dude Air Conditioning repair at (713) 773-2910.